Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Name, email address, and phone number
• CNIC and business documents (for operators/guides)
• Payment information
• Booking and travel preferences
• Reviews and communications

2. How We Use Your Information

We use collected information to:

• Process bookings and payments
• Communicate about your reservations
• Verify operator and guide credentials
• Improve our services and user experience
• Send promotional offers (with your consent)
• Comply with legal obligations

3. Information Sharing

We share your information with:

• Tour operators and guides for booking fulfillment
• Payment processors for transaction processing
• Service providers who assist our operations
• Law enforcement when legally required

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze site traffic and usage
• Personalize content and ads
• Improve platform functionality

You can control cookies through your browser settings.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Export your data

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

8. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan. We ensure appropriate safeguards are in place for such transfers.

10. Changes to Privacy Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notification.

11. Contact Us

For privacy-related questions or to exercise your rights:
Email: privacy@chalogee.com
Address: National Incubation Center, Lahore, Pakistan